Key Responsibilities

Service Management

• Oversee day-to-day operations of the service department, ensuring efficiency, quality, and timely execution.

• Lead, mentor, and manage service teams to drive productivity and performance.

• Develop and implement service strategies aligned with product launches and business goals.

• Establish strong relationships with dealers, franchise partners, and service stakeholders.

• Define, monitor, and improve key performance indicators (KPIs) related to service quality and customer satisfaction.

Training & Development

• Design and implement structured training programs for service technicians.

• Develop service manuals, SOPs, and technical documentation for EV maintenance and troubleshooting.

• Conduct hands-on training for diagnostics, repairs, and assembly/disassembly of EV components.

• Maintain a centralized repository of training materials, tools, and operational procedures.

Technical Support & Issue Resolution

• Provide advanced technical support for complex service and field issues.

• Collaborate closely with R&D and manufacturing teams to resolve recurring technical challenges.

• Oversee warranty claim processes and ensure compliance with internal policies.

• Monitor vehicle performance in field operations and provide feedback for product improvements.

Service Execution

• Ensure high-quality diagnostics, maintenance, and repairs of motors, batteries, wiring, and control systems.

• Supervise pre-delivery inspections and ensure adherence to service standards.

• Manage component replacement, assembly, and disassembly as required.

• Enforce safety protocols and best service practices across all service activities.

Quality Assurance & Compliance

• Ensure strict compliance with safety standards and company SOPs.

• Conduct periodic audits and quality checks of service operations.

• Manage spare parts operations including inventory control, availability, and process optimization.

Requirements

• Bachelor’s degree in Mechanical Engineering, Electrical Engineering, or a related field.

• 7+ years of experience in automotive or electric two-wheeler service operations.

• Proven leadership experience managing service teams and operations.

• Strong analytical, diagnostic, and problem-solving skills.

• In-depth knowledge of EV systems, components, and service workflows.

• Excellent communication and stakeholder management abilities.

• Ability to design and execute structured technical training programs.

• Strong focus on customer satisfaction and continuous operational improvement.

Preferred

• Prior experience in electric two-wheeler service ecosystems.

• Exposure to dealership or service network management.

• Experience working closely with R&D and manufacturing teams.

• Hands-on involvement in field testing and performance evaluation.

Location

Hyderabad, Telangana